At Ylivax.xyz, we are committed to providing our customers with high-quality products that meet their needs and expectations. To ensure that you are completely satisfied with your purchase, we offer a comprehensive warranty policy for our products. This document outlines the terms and conditions of the warranty, the process for making warranty claims, and the rights and responsibilities of both the customer and Ylivax.xyz.

1. Scope of Warranty

This warranty applies to all products sold on Ylivax.xyz and is valid only for the original purchaser of the product. The warranty covers defects in materials or workmanship under normal use and conditions, subject to the limitations set forth below.

2. Warranty Coverage

The warranty provides the following coverage for products purchased from Ylivax.xyz:

  • Manufacturing Defects: If a product is found to have defects in material or craftsmanship that were not caused by the customer’s actions, it will be covered under warranty.
  • Functionality Issues: If a product fails to function as intended due to a manufacturing issue, it will be repaired or replaced.
  • Parts and Labor: For defective products, Ylivax.xyz will provide free parts and labor required for repair or replacement, subject to warranty terms.

3. Warranty Duration

The length of the warranty period for each product depends on the specific category of the product. The standard warranty period is as follows:

  • Electronics: 12 months from the date of purchase.
  • Home Appliances: 24 months from the date of purchase.
  • Furniture and Décor: 12 months from the date of purchase.
  • Clothing and Accessories: 6 months from the date of purchase.

Please note that the warranty period begins from the date of purchase and is not extended due to repairs or replacements under this policy.

4. Exclusions from Warranty

While we stand by the quality of our products, the warranty does not cover the following:

  • Damage from misuse or accidents: Any damage caused by improper use, accidents, or neglect is not covered under warranty.
  • Wear and tear: Normal wear and tear from daily use, such as scratches, fading, or deterioration, is not covered.
  • Unauthorized repairs or alterations: Products that have been altered or repaired by anyone other than Ylivax.xyz or an authorized service center will not be covered under warranty.
  • Damage from natural disasters: Damage caused by events such as floods, fires, earthquakes, or other natural disasters is not covered.

5. How to Make a Warranty Claim

If you believe your product is defective and meets the criteria for warranty coverage, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team via email at support@ylivax.xyz or through our contact page. Please provide the following information:
    • Order number
    • Product name and description
    • Description of the issue or defect
    • Photos or videos showing the defect (if applicable)
  2. Warranty Evaluation: Our team will evaluate your claim and determine whether it qualifies for warranty coverage. In some cases, we may request that you return the product for inspection.
  3. Return Authorization: If your claim is approved, you will receive a return authorization (RA) number and instructions on how to return the product. Please note that the customer is responsible for return shipping costs, unless the product is determined to be defective.
  4. Replacement or Repair: Upon receiving the returned product and confirming the defect, we will either repair the product or provide a replacement of equal or greater value. In the case of discontinued items, we will offer a similar product or provide a full refund.

6. Product Return Process

To return a product for warranty purposes, please follow these steps:

  1. Return the Product: Send the product back to Ylivax.xyz using the return shipping instructions provided by our customer service team. Be sure to include the return authorization number and any required documentation.
  2. Inspection: Upon receiving the product, we will inspect it to verify the defect. If the defect is covered under warranty, we will proceed with the repair or replacement. If the product is found to be damaged due to misuse or other excluded reasons, the warranty claim will be denied.
  3. Shipping Fees: In cases where the product is found to be defective and eligible for warranty coverage, we will cover the shipping costs for returning the repaired or replacement product to you. However, the customer will be responsible for shipping fees if the product is not covered by the warranty.

7. Refund Policy

In certain cases, such as when a product is out of stock or irreparable, we may offer a refund instead of a replacement. Refunds will be processed to the original method of payment and may take up to 7-10 business days to appear on your account.

8. Limitations of Liability

While we strive to provide high-quality products and exceptional customer service, Ylivax.xyz is not liable for any damages or losses that may arise from the use of our products. This includes, but is not limited to:

  • Personal injury or damage to property.
  • Loss of income, business, or data.
  • Indirect, incidental, or consequential damages.

9. Warranty Transferability

This warranty is non-transferable and only applies to the original purchaser of the product. If a product is resold or gifted, the warranty is void.

10. Warranty Service for International Customers

For customers outside of our primary shipping regions, warranty claims may be subject to additional shipping fees or delays. International customers should contact Ylivax.xyz customer service for specific instructions on how to handle warranty claims. We strive to support all our customers, regardless of location, but international returns may take longer to process.

11. Warranty Policy Changes

Ylivax.xyz reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be posted on our website, and the updated policy will apply to all future purchases.

12. Contact Us

If you have any questions or concerns about our warranty policy or the status of your warranty claim, please feel free to contact our customer service team. We are here to assist you!

  • Email: admin@ylivax.xyz
    Phone: +13039327830

13. Conclusion

At Ylivax.xyz, customer satisfaction is our top priority. We are proud to offer a warranty policy that reflects our commitment to delivering high-quality products and service. If you experience any issues with your purchase, we are here to help and ensure that your product is repaired, replaced, or refunded as necessary. Please don’t hesitate to reach out to us if you need assistance.