Return Policy for Ylivax.xyz

At Ylivax.xyz, we strive to ensure that every product you purchase meets your expectations and satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a clear and transparent return policy that allows you to return eligible products within a set period.

1. General Return Policy Overview

We are committed to providing high-quality products to our customers. Our return policy is designed to give you peace of mind while shopping at Ylivax.xyz. If you’re not fully satisfied with your order, we offer a return option for most items.

Returns must meet certain conditions, which are detailed in the following sections, including a time frame within which the returns must be made and any necessary steps to process a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Unopened and unused: The product should be unused and in the same condition that you received it. It should also be in its original packaging.
  • Within 30 days: Returns must be requested within 30 days of receiving the product. We regret that we cannot process returns after this period.
  • Proof of purchase: A receipt or order confirmation must be provided when initiating a return.

Items that cannot be returned include:

  • Products that have been opened, used, or altered.
  • Sale or clearance items, unless they are defective.
  • Perishable goods, personal care items, or digital downloads.

3. How to Return Your Product

Returning a product is simple. Please follow these steps to ensure a smooth process:

  • Step 1: Contact our customer service team at [email address] or through the “Contact Us” section on Ylivax.xyz. Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: We will respond to your request with further instructions on how to return the item.
  • Step 3: Pack the product securely in its original packaging to prevent any damage during the return process.
  • Step 4: Send the product back to us using a traceable shipping service. You will be responsible for the shipping cost, unless the item is defective or damaged.

4. Refunds

Upon receipt of the returned item, we will inspect it to ensure it meets the conditions for return outlined above. If approved, we will process your refund within 5–10 business days. The refund will be issued to the original payment method used at checkout.

Please note that shipping fees are non-refundable, unless the return is due to a defect or error on our part.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, please initiate the return process for the original item. Once we receive the returned product, we will issue a refund. You can then place a new order for the item you wish to exchange for.

6. Damaged or Defective Items

If the item you received is damaged or defective, we offer a full refund or exchange. In these cases, please contact us as soon as possible, providing details of the damage or defect along with photos, if applicable. We will arrange for the return shipping at no additional cost to you.

7. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift cards
  • Digital products or services
  • Personalized or custom items
  • Items marked as non-returnable on the product page

Please be sure to review product descriptions and conditions before making a purchase to ensure that your item is eligible for return.

8. International Returns

For international orders, please note the following:

  • Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred during fulfillment.
  • Customs duties or taxes incurred during the return process are also the responsibility of the customer.
  • Processing times for international returns may take longer than domestic returns due to customs regulations.

9. Return Shipping Costs

  • If the return is due to a mistake we made (e.g., wrong item shipped or defective item), Ylivax.xyz will cover the return shipping costs.
  • If the return is due to buyer’s remorse or a change of mind, the customer is responsible for the return shipping cost.
  • We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee that we will receive the returned item.

10. Refunds for Gifts

If the product was purchased as a gift, we will process the return to the original purchaser’s payment method. If you would like to receive a gift card instead, please specify this in your return request, and we will be happy to accommodate this.

11. Special Considerations for Subscription Services or Recurring Orders

If you have a subscription or recurring order and wish to cancel or return an item from a subscription, please contact our customer service team within 7 days of receiving your first delivery. Refunds or exchanges for subscription-based products will be handled on a case-by-case basis.

12. Late Returns

Unfortunately, we are unable to accept returns that fall outside the 30-day window from the date of delivery. We encourage you to inspect your items as soon as they arrive and to reach out to our customer service team if you have any concerns.

13. Customer Service

If you have any questions or need assistance with a return, please contact us at [email address]. Our customer service team is available Monday to Friday, from 9 AM to 5 PM, and will respond to your inquiry as quickly as possible.

For returns, please make sure to include the following information in your communication:

  • Order number
  • Item(s) being returned
  • Reason for the return
  • Any relevant photographs (in the case of defective or damaged items)

14. Changes to This Policy

We reserve the right to update or modify our Return Policy at any time. Any changes to the policy will be posted on this page, and the revised policy will apply to all orders placed after the update.

We recommend that you review this page periodically to stay informed of any changes.