At ylivax.xyz, we are committed to protecting and respecting your privacy. This Customer Privacy Policy outlines how we collect, use, and protect your personal information when you use our website. By using ylivax.xyz, you consent to the practices described in this policy. We may update this policy from time to time, and we encourage you to review it periodically.

1. Information We Collect

We collect two types of information:

Personal Information: This includes information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact our customer service team. Examples of personal information we may collect include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (credit card details, billing address)

Non-Personal Information: This includes information that does not identify you personally, such as browsing data, IP addresses, device information, and other similar data. This information helps us improve the functionality and user experience of ylivax.xyz.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: We use your payment information to process your orders and fulfill your purchases.
  • To Improve Our Website: We use non-personal information to analyze and improve our website’s performance, making it more user-friendly and effective.
  • To Communicate with You: We may use your contact information to send you order confirmations, shipping updates, promotional offers, or newsletters.
  • To Provide Customer Support: We may use your information to respond to your inquiries, resolve issues, or improve our products and services.
  • To Protect Our Rights: We may use your information to prevent fraud, enforce our terms of service, and protect both our users and ourselves from potential misuse or harm.

3. How We Protect Your Information

At ylivax.xyz, we take the security of your personal information very seriously. We implement a variety of security measures to protect your information from unauthorized access, alteration, or disclosure. These measures include:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data, such as payment information, when transmitted over the internet.
  • Access Controls: We limit access to your personal data to authorized personnel only.
  • Regular Audits: We regularly assess our security measures and update them as necessary to maintain the integrity of your data.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third-party service providers to help us operate our website and provide services to you, such as:

  • Payment Processors: To process payments and complete transactions.
  • Shipping Partners: To fulfill and ship your orders.
  • Email Service Providers: To send you newsletters or promotional content if you have opted-in to receive them.

We ensure that any third parties with whom we share your data are compliant with relevant privacy laws and regulations.

5. Cookies and Tracking Technologies

Like many websites, ylivax.xyz uses cookies and other tracking technologies to enhance your experience. Cookies are small files placed on your device that help us remember your preferences and analyze website usage. You can manage your cookie preferences through your browser settings, but please note that some parts of our website may not function properly if cookies are disabled.

Types of Cookies We Use:

  • Necessary Cookies: These cookies are essential for the operation of our website and allow you to use basic functions such as logging in or making purchases.
  • Performance Cookies: These cookies collect information about how users interact with our website, helping us improve its performance.
  • Functionality Cookies: These cookies allow us to remember your preferences and customize your experience on our website.
  • Advertising Cookies: These cookies help us deliver personalized ads based on your browsing activity.

6. Your Rights and Choices

As a customer, you have certain rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: If you believe any of the information we hold about you is incorrect or incomplete, you can request to have it updated.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions, such as legal obligations.
  • Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in every email.

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymize it.

8. International Transfers

If you are located outside of our primary jurisdiction, please be aware that your personal information may be transferred to, stored, and processed in a country that may not offer the same level of data protection as your own. By using ylivax.xyz, you consent to this transfer.

9. Children’s Privacy

ylivax.xyz does not knowingly collect personal information from individuals under the age of 16. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to other websites that are not operated by ylivax.xyz. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top of the policy. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: admin@ylivax.xyz
Phone: +13039327830

Thank you for trusting ylivax.xyz with your personal information. We are committed to ensuring that your privacy is protected and that your experience with our website is as safe and secure as possible.